We are here to help
For sign-in trouble, account requests, privacy questions, or a safety concern, contact the developer.
Effective date: October 3, 2026
Contact
Yaia
China
snaisupport@gmail.com
Include a short description and app version if available. Never send your password, verification codes, or Gemini API key.
Account help
You can delete your account in the app’s profile or settings area. See account deletion for the steps. If you cannot access the app, email us from the account’s email address.
Report a problem
Use the report control on a companion, AI reply, or generated image. You may also email support with the approximate time and a description. Avoid sending unnecessary sensitive information.
Privacy and safety
For privacy requests, content reports, or questions about information handling, email snaisupport@gmail.com. See our privacy policy and content moderation policy.